Return & Refund Policy

At Luxicool, your satisfaction is our top priority. We take pride in the quality of our products and want every purchase to meet your expectations. If for any reason you’re not fully satisfied, you may request a return within 30 days of delivery.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The product is unused and in its original condition

  • All tags, labels, and packaging are intact

  • Proof of purchase (order confirmation or receipt) is provided

📧 To initiate a return, contact us at: luxicool.info@gmail.com

⚠️ Note: Returns sent without prior approval cannot be accepted.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Step-by-step instructions for sending back your package

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please notify us within 48 hours of delivery.
We’ll arrange a prompt replacement or issue a full refund.

🚫 Non-Returnable Items

For health and safety reasons, some products cannot be returned:

  • Opened personal care or baby care items

  • Customized or personalized products

  • Final-sale or clearance items

  • Perishable goods (e.g., nutrition products)

  • Hazardous materials (e.g., sprays or flammables)

❓ Unsure if your item qualifies? Contact us — we’re here to help.

🔄 Exchanges

If you’d like to exchange a product, the quickest option is to return your item for a refund and place a new order.

🪙EU Customers – Right of Withdrawal

If you are located in the European Union, you are entitled to a 14-day cooling-off period. During this time, you may return any unused product for a full refund — no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

After we receive and inspect your return, you’ll receive an email update.
If approved, your refund will be processed to your original payment method within 10 business days.

🕒 Please note: Depending on your bank or payment provider, it may take extra time for the refund to appear in your account.

❓ Haven’t received your refund after 15 business days?
Contact us at luxicool.info@gmail.com