Privacy Policy

At Luxicool, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our website and services (collectively referred to as the “Services”). By using Luxicool, you agree to the terms outlined in this policy.

🔍 Information We Collect

We may collect the following personal information:

  • Contact Info: Name, email address, shipping & billing address, phone number

  • Payment Data: Card details, billing information, transaction history

  • Account Details: Username, password, preferences, saved items

  • Order History: Products browsed, added to cart, purchased, returned

  • Device Info: IP address, browser type, device ID, usage/session data

  • Communication: Support chats, emails, inquiries, and feedback

🛠 How We Collect Information

Your data may be collected:

  • Directly: When you place an order, sign up, or contact us

  • Automatically: Via cookies, tracking pixels, analytics tools

  • Third Parties: From payment gateways, logistics providers, marketing platforms

🎯 How We Use Your Data

We use the information we collect to:

  • Process and deliver your orders efficiently

  • Communicate updates and respond to support inquiries

  • Personalize your experience and recommend relevant products

  • Send promotions and marketing content (you can opt-out anytime)

  • Prevent fraud and abuse

  • Comply with legal and regulatory requirements

🤝 Sharing Your Information

We only share your data with trusted third parties necessary for fulfilling our services:

  • Payment processors (for secure checkout)

  • Shipping partners (to deliver your orders)

  • Marketing services (email newsletters or digital ads)

  • Government authorities (only if legally required)

✅ We never sell or rent your personal information.

🍪 Cookies & Tracking Technologies

We use cookies and analytics tools to:

  • Store your preferences

  • Enable essential site functionality

  • Analyze user behavior and site performance

You can manage cookie preferences via your browser at any time.

🚫 Children’s Privacy

Luxicool does not knowingly collect personal information from individuals under 16 years of age. If we discover such data has been provided, we will delete it immediately.

🔐 How We Protect Your Data

Your data is secured using:

  • SSL encryption

  • Secure server environments

  • Access controls & firewalls

Still, no online system is 100% risk-free. We encourage strong passwords and keeping your credentials safe.

🧾 Your Privacy Rights

Depending on your region, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Object to specific uses

  • Request a copy of your stored data

📧 To exercise any of these rights, contact: luxicool.info@gmail.com